Search found 676 matches

by Thierry
09 Jan 2020, 17:11
Forum: Technical Support
Topic: IMAGE GUIDE LAG
Replies: 3
Views: 229

Re: IMAGE GUIDE LAG

Bug confirmed on our side.
Next update should correct that :)
by Thierry
08 Jan 2020, 10:54
Forum: Technical Support
Topic: Need Help Scirpting - I keep getting Underteminenated Limits of Instruction Block
Replies: 6
Views: 302

Re: Need Help Scirpting - I keep getting Underteminenated Limits of Instruction Block

Svengali is right, in George, there's no THEN, and IF needs to be a basic true or false evaluation.
Your condition was way too complex for George, that's why it wasn't working.

Hironori Takagi's script is the correct way to do it.
by Thierry
06 Jan 2020, 12:08
Forum: Technical Support
Topic: Issue Opening a File
Replies: 1
Views: 146

Re: Issue Opening a File

Hello ashilshaji,

I'll download the file and keep you informed :)
by Thierry
30 Dec 2019, 11:19
Forum: Technical Support
Topic: [macOS] Update on TVPaint 11.0.9 lag issue
Replies: 15
Views: 4102

Re: [macOS] Update on TVPaint 11.0.9 lag issue

Don't know if it's maybe something to do with the Cintiq or Wacom drivers? It seems to be a lot more responsive when I use the mouse , but when I use my pen it starts acting up... Hmm... It's possible that Wacom drivers are acting funny, but artfx uses a non-Wacom tablet and has the problem too. Bu...
by Thierry
30 Dec 2019, 10:38
Forum: Technical Support
Topic: Customized Keyboard Shortcuts Disappearing ?
Replies: 7
Views: 590

Re: Customized Keyboard Shortcuts Disappearing ?

Usually when this happens, it's because the Preferences > Startup > Startup configuration setting isn't set to "Remember last used configuration".
by Thierry
17 Dec 2019, 16:26
Forum: Technical Support
Topic: [macOS] Update on TVPaint 11.0.9 lag issue
Replies: 15
Views: 4102

Re: [macOS] Update on TVPaint 11.0.9 lag issue

We've done more tests with our Cintiq 22 today (on our iMac 5k). Long story short: we're still unable to reproduce the lag you are describing. We created very big projects (10000 x 5000) and there's still no noticeable difference. Our initial tests were done with the 6.3.36-2 version of the Wacom dr...
by Thierry
13 Dec 2019, 11:11
Forum: Technical Support
Topic: Special->Shift tool moving pixels to the lower-right
Replies: 7
Views: 800

Re: Special->Shift tool moving pixels to the lower-right

@termtvp: I'm very curious to know how you managed to geet this result, because while the Shift mode is indeed supposed to shift the image, I don't have this result on my tests.
Can you share your brush settings?
by Thierry
12 Dec 2019, 17:16
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 86
Views: 105852

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

I don't think there's a solution for this except force-quitting :( When working with cropped project, I'd recommand saving as soon as the cropping is done (and use multi-backups), so you won't lose it in case of a crash. P.S. While I'm here - can anyone tell me what is meant by the term "Proxy"? I d...
by Thierry
12 Dec 2019, 17:04
Forum: Feature & Improvement requests
Topic: Share Manager server or proxy
Replies: 2
Views: 5841

Re: Share Manager server or proxy

The problem is that using a VPN to access the software is not allowed by our EULA: The Licensee is not authorised to install, access or allow installation or access to the software over the internet or on another non-local network, including, in particular, its use as part of a wide area network (WA...
by Thierry
10 Dec 2019, 15:37
Forum: Feature & Improvement requests
Topic: cursor changes after saving
Replies: 14
Views: 10137

Re: cursor changes after saving

My bad, I forgot to say it here too :(
But yeah, the bug is fixed and will be available in the next update.
by Thierry
09 Dec 2019, 12:29
Forum: Technical Support
Topic: Pen cursor problem (changing to an arrow)
Replies: 71
Views: 39725

Re: Pen cursor problem (changing to an arrow)

Hey there,

I've merged the topics discussing about this issue.

I am also happy to announce that we solved this bug :)
The fix will be in our next update (no ETA on that yet though).
by Thierry
09 Dec 2019, 09:42
Forum: Technical Support
Topic: Special EDU Code
Replies: 1
Views: 403

Re: Special EDU Code

Hello Monireh,

For this kind of questions, I advise you to use our Contact Form instead :)
by Thierry
05 Dec 2019, 09:18
Forum: Technical Support
Topic: Strange white bar
Replies: 4
Views: 655

Re: Strange white bar

Hi David,

Can you post a screenshot of it?
by Thierry
03 Dec 2019, 09:40
Forum: Technical Support
Topic: Does the end of the open Android version mean there will be no more tvpaint for Android?
Replies: 4
Views: 799

Re: Does the end of the open Android version mean there will be no more tvpaint for Android?

Hey Soldiershark,

Don't worry, TVPaint Animation will still be present on Android.
We've done the new extended builds yesterday, and we'll upload them during the month :)