Search found 27 matches

by JeremyN
01 Oct 2018, 07:23
Forum: Technical Support
Topic: can't run TVP 10.5 on mojave
Replies: 10
Views: 213

Re: can't run TVP 10.5 on mojave

The main difference between 32bits and 64bits is the available memory. On 32bits, TVPaint can be slow with very big project (like 4K). To come back to your issue (the grey interface on 64bits), just before my previous post, we discover the problem appears also in TVPaint 11.0.0, 11.0.1 and 11.0.2 in...
by JeremyN
28 Sep 2018, 10:40
Forum: Technical Support
Topic: can't run TVP 10.5 on mojave
Replies: 10
Views: 213

Re: can't run TVP 10.5 on mojave

UPDATE:

Do you use a 10.5 in 64bits ? Can you test if it works with a 32bits one ?
If not, is there an error message which is displayed ?
by JeremyN
28 Sep 2018, 09:52
Forum: Technical Support
Topic: can't run TVP 10.5 on mojave
Replies: 10
Views: 213

Re: can't run TVP 10.5 on mojave

Hi again ! As I said, we come back to you. You wrote that you can't launch TVPaint so it might be an issue related to Sentinel driver. Unfortunally, even if we know how to fix this issue, it will be useless on Mojave with TVPaint 10.5. I manage to successfully launch TVPaint 10.5 on Mojave but the a...
by JeremyN
27 Sep 2018, 15:55
Forum: Technical Support
Topic: can't run TVP 10.5 on mojave
Replies: 10
Views: 213

Re: can't run TVP 10.5 on mojave

Hello ! Standard is 32-bit and I believe that Apple no longer supports 32-bit apps as of Mojave In fact, 32-bits apps are still working on Mojave but should stop on the next MacOS (10.15) which will come next year. I did some test and the standard version of TVPaint 11.0.8 in 32bits is working on Mo...
by JeremyN
17 Jul 2018, 10:28
Forum: Technical Support
Topic: Minimise TVPaint window
Replies: 1
Views: 1193

Re: Minimise TVPaint window

Hello, Sorry for late answer. Your TVPaint window is probably too big to be displayed on your screen or it is misplaced. To fix this, click with the left mouse button on one of the corner of the window and maintain it (like if you want to resize it) then, press the button Alt and don't release it. T...
by JeremyN
09 Jul 2018, 09:34
Forum: Technical Support
Topic: Mac OS High Sierra (update 01/08/2018)
Replies: 52
Views: 22052

Re: Mac OS High Sierra (update 15/03/2018)

Hi everyone, Normally, we don't test MacOS beta, because things can change and problems mainly come from Safenet driver. We can't do much things about Safenet drivers because we don't develop them, it's Safenet/Gemalto responsibility. Exceptionally, I decided to test Mojave beta... and everything wo...
by JeremyN
09 Mar 2018, 15:36
Forum: Technical Support
Topic: The entire user interface is pixellated on my 4K screen
Replies: 6
Views: 1834

Re: The entire user interface is pixellated on my 4K screen

I recently got a new iMac with a 4K screen, and it seems that TVpaint doesn't use the screen to it's full potential. You use a standard version of TVPaint, which is a 32bits software. Retina screen on MacOS can only be managed in 64bits software. 32bits application always open in "low resolution mo...
by JeremyN
26 Feb 2018, 08:11
Forum: Technical Support
Topic: Mac OS High Sierra (update 01/08/2018)
Replies: 52
Views: 22052

Re: Mac OS High Sierra

Yes, reinstalling Sentinel's driver should still works. However, if driver 7.5.4 doesn't work, try with driver 7.4.2.

It seems that Apple breaks more and more things with High Sierra update...
by JeremyN
18 Oct 2017, 15:34
Forum: Technical Support
Topic: Mac OS High Sierra (update 01/08/2018)
Replies: 52
Views: 22052

Re: Mac OS High Sierra

Pay Attention ! Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work ! I install lastest Wacom driver ( 6.3.25-2, released the 11th October) and I get sharp splines on TVPaint 64bits TVP64bits.png But, on the other hand, there is no problem with TVPain...
by JeremyN
03 Oct 2017, 14:02
Forum: Technical Support
Topic: Mac OS High Sierra (update 01/08/2018)
Replies: 52
Views: 22052

Mac OS High Sierra (update 01/08/2018)

Update 15/03/2018: Here is the correct procedure to install the Sentinel drivers on macOS High Sierra First of all, download the following drivers: SentinelProtectioninstaller-7.4.2.tar MacOS will tell you that this installer come from an unidentified developer and will not launch it. 01-sentinelErr...
by JeremyN
02 May 2017, 09:06
Forum: Technical Support
Topic: Crash in 32bits version when duplicating CTG Layer
Replies: 3
Views: 2998

Re: Crash in 32bits version when duplicating CTG Layer

Hi,

Sorry, but I cannot reproduce the crash. If I duplicate a CTG layer and then assign a new source layer or a second one, it works fine.
Can you still reproduce it ?
Is it linked to a specific project ?
by JeremyN
11 Apr 2017, 13:02
Forum: Technical Support
Topic: Can't drag TVP interface to my Cintiq
Replies: 15
Views: 7522

Re: Can't drag TVP interface to my Cintiq

Hello, Your TVPaint window is too big to be displayed on your screen. It's maybe because we have done some change in config for the 11.0.6 release. To fix this, click with the left mouse button on one of the corner of the window and maintain it (like if you want to resize it) then, press the button ...
by JeremyN
03 Apr 2017, 11:33
Forum: Technical Support
Topic: Execute george command from Mac Terminal
Replies: 1
Views: 2717

Re: Execute george command from Mac Terminal

Yes, it's possible on Mac with TVPaint 11:

Code: Select all

open -a TVPaint\ Animation\ 11\ Pro --args "cmd=tv_warn hello"
by JeremyN
27 Feb 2017, 08:34
Forum: Technical Support
Topic: lag/latency still problem with tvp11 and sierra
Replies: 30
Views: 16636

Re: lag/latency still problem with tvp11 and sierra

Hi,

Strange, during one year, we had no problem on El Capitan... If you still have a 11.0.3 64bits installer, could you try it on El Capitan please ? If you don't have the installer, we can send you a link.
If the lag is still present, that means Apple updated something or Wacom with their drivers.
by JeremyN
24 Feb 2017, 08:40
Forum: Technical Support
Topic: [resolved]Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working
Replies: 5
Views: 4466

Re: Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working

Hi David,

After updating El Capitan, I can't reproduce the bug. So maybe, it's something on your side that causes it, sorry.