Urgent: Recover bad file?

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isywood
Posts: 2
Joined: 15 Nov 2015, 21:29

Urgent: Recover bad file?

Post by isywood »

Hi,

my computer just crashed and now my file is corrupted, there are lots of layers missing and I'm panicking, can anyone please help me out?
Here is a link to the file:https://drive.google.com/open?id=0B7jQu ... 1I1XzF2M3M

Specs:
Windows 10 64bit
TVPaint 10.5.7 Pro 64bit
Last edited by isywood on 17 Jul 2017, 23:12, edited 1 time in total.
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D.T. Nethery
Posts: 4110
Joined: 27 Sep 2006, 19:19

Re: Urgent: Recover bad file?

Post by D.T. Nethery »

isywood wrote: 17 Jul 2017, 22:50 Hi,

my computer just crashed and now my file is corrupted, there are lots of layers missing and I'm panicking, can anyone please help me out?
Here is a link to the file:https://drive.google.com/open?id=0B7jQu ... 1I1XzF2M3M
That's a bad feeling and I know what it feels like.

BUT ... your first post here on the forum , so please follow the protocol posted here: Read me first before posting a question
When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :

- 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) 10.11 (El Capitan) 10.12 (Sierra) ...
- Windows Vista, 7, 8, 10, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+

• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.5.7, 11.0.6 , etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

• What is your Wacom (or other brand) Tablet and driver version ?

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
isywood
Posts: 2
Joined: 15 Nov 2015, 21:29

Re: Urgent: Recover bad file?

Post by isywood »

Oh sorry

Windows 10 64bit
TVPaint 10.5.7 Pro 64bit
Cintiq 13HD
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Thierry
Site Admin
Posts: 2730
Joined: 07 Jan 2013, 08:28

Re: Urgent: Recover bad file?

Post by Thierry »

Hi isywood,

We managed to recover parts of your file, I will be sending it to you via PM.
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