TVPaint randomly resets to default on startup.

[Pyrowman]

Hi everyone, I'm new to the forums and boy, do I have a reason to be here:

I just got in the office, booted my PC and launched TVPaint, only to see it floating somewhere between my two monitors, with the interface completely reset to default. My settings, custom panels, saved colours, brushes, and hotkeys are all gone. (Luckily, I still have my custom brush bin, otherwise I would have physically ripped TVPaint out of my hard drive. That might sound impossible to you, but that won't stop me from trying.)
This is now the second time it happened. I'd really love to have this fixed, as I really need my software to not screw me over during possibly my most stressful month in years. What can I do to make fix TVPaint's amnesia?

I'm running TVPaint Pro 11.0.6-64 bits on Windows 10 Home, 64 bit. I have an Intel Core i7-2600 CPU (3.4GHz) and have 8 GB RAM. I use a Wacom Cintiq 22 HD (driver version 6.3.15-3).

[Elodie]

Is it a network installer or stand alone ?

[Pyrowman]

Standalone, with the dongle.

[Thierry]

When you open the Preferences panel (Edit > Preferences, or Shift+D), and go to the Startup tab, what is the first option you see ?

startup.PNG (4.61 KiB) Viewed 22819 times

Then, if you go to the C:\Users\<your username>\AppData\Roaming\tvp animation 11 pro (the folder where your configurations are stored), how many folders do you have ?

[Pyrowman]

It's set to 'remember last cofiguration'.

Also, there's just one folder.

[Pyrowman]

I'd also like to apologise for my rather rude start of the thread. I'm not a morning person

Here's a screenshot of my startup settings, if it helps:

[Pyrowman]

Would still very much appreciate any input on the situation.

[Fabrice]

hmm ... we can't reproduce the bug here and no user has reported this type of bug.
Maybe can you share your configuration folder with us ? so we can try to reproduce the issue ?

[Pyrowman]

Here you go!

[Fabrice]

ok downloaded.
We will check this when a developper is available to do so.