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Mac OS High Sierra

Posted: 02 Oct 2017, 05:59
by Elodie
Pay Attention !

Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work !

Re: Mac OS High Sierra

Posted: 02 Oct 2017, 14:49
by Fabrice
update :

We managed to install the Sentinel Drivers on High Sierra (fresh new installation) and then it was possible to launch TVPaint

But there are some authorizations to set up in the Operating System. We will grab some screenshots and keep you updated, probably tomorrow morning (french time).

Re: Mac OS High Sierra

Posted: 03 Oct 2017, 14:02
by JeremyN
We maybe find why Sentinels Driver are not working on the new MacOS, here is what to do in order to correctly install the driver.

First, once you have downloaded the TVPaint installer, double click on SentinelProtectionInstaller.pkg to start driver installation. MacOS will tell you that this installer come from an unidentified developer and will not launch it.
01-sentinelError.png
First error message

You have to open the System Preference and select "Security and Privacy".
02-SystemPreference.png
System Preference

Click on the lock at the bottom left corner to do some modifications in this window. As you can see, there is white button "Open Anyway" which is displayed, click on it.
03-SystemPreference_Security.png
Security and privacy
03-SystemPreference_Security.png (75.47 KiB) Viewed 898 times

The OS will display another window, click on "Open".
05-Allow_Sentinel.png
Click on Open
05-Allow_Sentinel.png (45.92 KiB) Viewed 898 times

The OS will launch the driver installation, follow what the installation program says until this window appears:
06-Sentinel_blocked.png
Sentinel blocked

MacOS blocks Sentinel Driver, you have to allow it, returns into the System Preference in "Security and Privacy", a white button "Allow" should have appeared (if not, leave System Preference and re-open them)
07-SystemPreference_Security_Sentinel.png
Allow Sentinel
07-SystemPreference_Security_Sentinel.png (74.2 KiB) Viewed 898 times

Click on "Allow", now Sentinel driver should be ready.
Launch TVPaint and enjoy !

EDIT:

For those who use driver 7.5.4 from Safenet, there is less step. You will only have this window when installing driver (the text may not exactly be the same)
06-Sentinel_blocked.png
Sentinel blocked
Just go in Security & Privacy and allow it
02-Security.png
Allow Sentinel
Note that this driver will ask you to restart your computer after installation.

Re: Mac OS High Sierra

Posted: 03 Oct 2017, 15:42
by Fabrice
Thanks Jérémy.

Re: Mac OS High Sierra

Posted: 09 Oct 2017, 12:34
by Joost
Hi!

Can you tell me if TVPaint 10.5 will work in OS-X High Sierra?
At the moment I'm still working in Os X El Capitan because I'm afraid to upgrade. But eventually I will have to update my computer.

Thanks in advance!

Re: Mac OS High Sierra

Posted: 09 Oct 2017, 13:25
by Elodie
Welcome back Joost !

At the moment, we wait for Wacom drivers to be ready and make sure there is no other issue between TVPaint 11 / High Sierra / Wacom. Then, afterwards we will see if there is no issue with TVPaint 10 (but keep in mind we won't be able to guarrantee TVPaint 10 to be 100% compatible).

Re: Mac OS High Sierra

Posted: 09 Oct 2017, 14:05
by Joost
Ok, thanks!

Then I will wait, just to be sure...
I presume you will update this post when you have more information about this matter?

Re: Mac OS High Sierra

Posted: 09 Oct 2017, 14:34
by Thierry
We will indeed!

Re: Mac OS High Sierra

Posted: 18 Oct 2017, 15:34
by JeremyN
Pay Attention !

Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work !
I install lastest Wacom driver ( 6.3.25-2, released the 11th October) and I get sharp splines on TVPaint 64bits
TVP64bits.png
Sharp spline

But, on the other hand, there is no problem with TVPaint 32bits
TVP32bits.png
Nice spline

So I advised to not upgrade to High Sierra for the moment, at least until Wacom/Apple fix this.

Re: Mac OS High Sierra

Posted: 06 Nov 2017, 16:10
by daninski
Is it safe now after the Wacom and TVP updates?

Re: Mac OS High Sierra

Posted: 10 Nov 2017, 17:43
by D.T. Nethery
Here is some distressing information for anyone with an older Cintiq (DTZ-2100 model 21UX)

A friend of mine who is a storyboard artist contacted Wacom Support regarding the driver update , whether it's compatible with High Sierra and this is their reply to him:
"We have two versions of the Cintiq 21UX: the DTK-2100 is compatible with the latest driver for High Sierra,
while the previous generation, the DTZ-2100 is not. Check our driver page with all the compatible products:
http://www.wacom.com/en-us/support/prod ... d=44563699 "
So according to Wacom, if you have the previous generation DTZ-2100 Cintiq 21UX , you are out of luck .
(although it is difficult for me to believe that it is impossible for them to write an updated driver that would allow the
older DTZ-2100 to work with High Sierra ... I think they just want us to purchase new Cintiqs , and they're not very
subtle about it ... if I can find an alternative tablet that is the same quality as Cintiq I am switching to that instead of
ever purchasing another Wacom Cintiq.)

Re: Mac OS High Sierra

Posted: 10 Nov 2017, 19:54
by Elodie
Dan, since I'm in a series of travels, I did not take the chance to upgrade my Mac yet. As soon as I return from CTN, I'll dive into that. Thank you for your patience !

Re: Mac OS High Sierra

Posted: 11 Nov 2017, 08:09
by o0Ampy0o
Use an iPad with Astropad or suck it up and use a Wacom Cintiq. Any other alternatives ?

Re: Mac OS High Sierra

Posted: 13 Nov 2017, 15:29
by Fabrice
I think they just want us to purchase new Cintiqs , and they're not very subtle about it ...
crazy ...