can't open tvp file

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3rdnick
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Joined: 03 Nov 2017, 06:37

can't open tvp file

Post by 3rdnick » 03 Nov 2017, 12:24

tv paint isn't opening saved project, size (54mb)

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Fabrice
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Re: can't open tvp file

Post by Fabrice » 03 Nov 2017, 13:01

Fabrice Debarge, Product Manager, TVPaint Team

3rdnick
Posts: 5
Joined: 03 Nov 2017, 06:37

Re: can't open tvp file

Post by 3rdnick » 05 Nov 2017, 10:44

process: inter corei7-2630QM CPU@2.00GHZ
RAM 8.00Gb 64bit
tvpaint 10pro32bit
wacom bamboo tablet

software runs normally
download file
http://www.filedropper.com/buuuuu-copy

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Fabrice
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Re: can't open tvp file

Post by Fabrice » 06 Nov 2017, 09:59

tvpaint 10pro32bit
which version exactly ? v10.x.x
Check the [Help > About] menu
Fabrice Debarge, Product Manager, TVPaint Team

3rdnick
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Re: can't open tvp file

Post by 3rdnick » 06 Nov 2017, 10:33

Image
Capture.jpg
Capture.jpg (48.6 KiB) Viewed 96 times

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Fabrice
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Re: can't open tvp file

Post by Fabrice » 06 Nov 2017, 10:34

Check the [Help > About] menu
I meant within the software.
Fabrice Debarge, Product Manager, TVPaint Team

3rdnick
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Joined: 03 Nov 2017, 06:37

Re: can't open tvp file

Post by 3rdnick » 06 Nov 2017, 10:42

its 10.0.16

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Fabrice
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Re: can't open tvp file

Post by Fabrice » 06 Nov 2017, 12:30

so, before going deeper, use the latest version of the v10, which is 10.5.7.
you can download it from here :
https://www.tvpaint.com/fr/update
Fabrice Debarge, Product Manager, TVPaint Team

3rdnick
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Joined: 03 Nov 2017, 06:37

Re: can't open tvp file

Post by 3rdnick » 06 Nov 2017, 12:53

do you think that the reason is version of software?
couz i'm fine with old one

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Fabrice
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Re: can't open tvp file

Post by Fabrice » 06 Nov 2017, 13:05

yes. if we work on updates, it's to fix bugs like this.
Fabrice Debarge, Product Manager, TVPaint Team

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