dongel doesn't work

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luce
Posts: 6
Joined: 16 Sep 2009, 08:16

dongel doesn't work

Post by luce » 11 Nov 2017, 19:33

Hi, I hope someone is able to help me with the following.
My computer crashed so I have been trying to install tvpaint on a other computer. Imac, el capitan 10.11
I installed tvpaint pro 9 and the sentinal driver. My dongels green light is on. But when I want to start Tvpaint I keep on getting the message that I need to plug in my dongel.
When I click ok, tvpaint dissapears.
I also tried to install tvpaint 9 pro on a other mac. a newer version and I had the same problem.
I have an very important deadline wednesday so I hope someone is able to help me with this problem?

When I buy tvpaint11 pro, will I be alble to work with the tvpaint 9 projects? Is that compatible? And will I have the same problems?

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Thierry
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Posts: 1729
Joined: 07 Jan 2013, 08:28

Re: dongel doesn't work

Post by Thierry » 13 Nov 2017, 16:02

The Sentinel drivers that were shipped with TVPaint Animation 9 no longer work on the recent versions of macOS.
I have uploaded the Sentinel on our server, here's a link: https://owncloud.tvpaint.com/index.php/ ... MEUgsVQ6yn
When I buy tvpaint11 pro, will I be alble to work with the tvpaint 9 projects? Is that compatible? And will I have the same problems?
Yes, TVPaint 9 projects can be opened with TVPaint 11.
About the drivers, we ship the latest working version of the drivers with TVPaint 11.
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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luce
Posts: 6
Joined: 16 Sep 2009, 08:16

Re: dongel doesn't work

Post by luce » 18 Nov 2017, 19:49

Thank you for your answer,
The sentinel worked on the computer with El Capitan. Thank you for that. But had to buy a new one and now I have the same problem again.
The new iMac came with high Sierra. This link to this sentinel doesn't work. Can you send me a link to a working one?
thank you!

o0Ampy0o
Posts: 110
Joined: 25 Oct 2015, 22:26

Re: dongel doesn't work

Post by o0Ampy0o » 19 Nov 2017, 01:34

luce wrote:
18 Nov 2017, 19:49

The new iMac came with high Sierra. This link to this sentinel doesn't work. Can you send me a link to a working one?
The link worked for me.

Did you mean the file itself did not work because it is for a different version of OS X (El Capitan instead of High Sierra)?
Main System: Mac Pro running OS X: 10.10.5 | 3.8GHz i7 | 32GB RAM | NVIDEA GeForce GTX 970 4GB | 64-bit TVPaint Pro 11.0.6 | iPad Pro, Apple Pencil and Astropad | Wacom Intros Pro using Driver: 6.3.21-8

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