All TVPaint settings lost at launch

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itpassion
Posts: 4
Joined: 31 May 2018, 12:50

All TVPaint settings lost at launch

Post by itpassion »

Hi,
I have a user who has been using TVPaint on a large project for a few months.
Just recently, all the TVPaint settings are being reset to defaults each time the user starts the software after logging in.
It takes him 20 minutes to set up all his pens / nibs / shortcuts again each morning.
Any ideas on how I might get this back to a normal working state?
OS is Windows7 64 bit.
Software version is 11.0.8 Pro edition 64 bit.
TW
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Thierry
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Joined: 07 Jan 2013, 08:28

Re: All TVPaint settings lost at launch

Post by Thierry »

Hi,

When you go in the Preferences panel (Edit > Preferences), and in the Startup tab, what is selected in the first option ?
config.png
config.png (8.73 KiB) Viewed 19351 times
If you don't have "Remember last used configuration", select it.
The software should now remember the settings.
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itpassion
Posts: 4
Joined: 31 May 2018, 12:50

Re: All TVPaint settings lost at launch

Post by itpassion »

Hi Thierry,
I have just checked and those settings are as you suggest.
"Remember last used configuration" is selected, and "Open last project at startup" is ticked.
Neither of these are working at startup.
As I say, this worked for about 3 months but has now stopped.
TW
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slowtiger
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Location: berlin, germany
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Re: All TVPaint settings lost at launch

Post by slowtiger »

Was TVP shut down properly, or did it crash?
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
itpassion
Posts: 4
Joined: 31 May 2018, 12:50

Re: All TVPaint settings lost at launch

Post by itpassion »

I'm told that the software has been immaculately well behaved other than this issue.
No crashes.
What's the next best move? re-install? delete pref directories?
Tim.
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slowtiger
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Location: berlin, germany
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Re: All TVPaint settings lost at launch

Post by slowtiger »

Make TVP start with that "asking for prefs" window, then choose "new prefs". Do some changes, then quit TVP. Re-open and check if they're still there.
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
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Peter Wassink
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Re: All TVPaint settings lost at launch

Post by Peter Wassink »

i hope the config handling issue can be addressed soon.
it is currently very cumbersome and unintuitive to manage/save or share your configurations.

we are also struggling with it in our current production, with many people working on different workstations, and not everyone having a single assigned computer.
Peter Wassink - 2D animator
• PC: Win11/64 Pro - AMD Ryzen 9 5900X 12-Core - 64Gb RAM
• laptop: Win10/64 Pro - i7-4600@2.1 GHz - 16Gb RAM
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slowtiger
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Re: All TVPaint settings lost at launch

Post by slowtiger »

+1.
It's quite counter-intuitive, and I really miss a command to save the config, so I could do it after carefully editing a brush, and not have to quit TVP for that.
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
Sparkle
Posts: 20
Joined: 04 Feb 2015, 17:19

Re: All TVPaint settings lost at launch

Post by Sparkle »

I have had this issue for months. I tried all suggestions, nothing is fixing the issue.
itpassion
Posts: 4
Joined: 31 May 2018, 12:50

Re: All TVPaint settings lost at launch

Post by itpassion »

This issue seemed to fix itself.
I apologise to you other users that have had similar issues because there was no magic remedy to this - it just started to work again.
Maybe just playing with the settings in the prefs window caused them to be saved correctly?
TW
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