Can't update my TVPaint

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ThePolygator
Posts: 1
Joined: 17 Sep 2018, 19:25

Can't update my TVPaint

Post by ThePolygator » 18 Sep 2018, 09:17

Hello
I just bought TVPaint Standard edition and it arrived today. I received my unlock code yesterday and i was able to unlock the software. Now since im not sure, if on CDs are always the newest versions, id like to update it already just to make sure i have the most up to date version. Now if im in my account, i only see the trial and the openAndroid version and i have no invoices. I read that i have to login with the email that i bought the software with, so i made a new account with the same email as when i bought it but that didnt work either. So id like to know if someone can help me or explain me how i can Update my Software now if needed or when new updates will arrive in the future.
Greetings Ilias

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melanie
Site Admin
Posts: 362
Joined: 12 Sep 2017, 07:13

Re: Can't update my TVPaint

Post by melanie » 18 Sep 2018, 12:29

Hello,
Can you send me the email address you used for your purchase in a private message please?
Thank you.
Mélanie Do Monte • Sales & Support

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