Need help on demo

WitchStorm · Post by **WitchStorm** » 17 Oct 2007, 22:24

I have downloaded the demo TVP PRO. I have been using it for a day or two. Now, I can't open it up. It sends an error to somewhere. What am I to do? It says the, "TVPaintAnimationProDemo.exe has encountered a problem and needs to close. They are sending this to Microsoft. The only problem is that the program hasn't opened yet. So, how can it close? Can anyone help me?

Pam in Texas

ZigOtto · Post by **ZigOtto** » 17 Oct 2007, 23:08

hi WitchStorm, and welcome!

odd, your problem... what's your running OS, XP pro?

did you get at least the first starting window (see pict.) or did it crash even before this one?

and have you tried to uninstall / re-install tvpa pro ?

WitchStorm · Post by **WitchStorm** » 17 Oct 2007, 23:16

Thanks for coming to my rescue. I un-installed and reinstalled TVP PRO. It didn't help. I shut down my computer and restarted it. It didn't help. I am running windows XP. It worked the first couple of times that I used it. Now, I can't even get it to open at all. It goes straight to the error report. I don't get to the fist part of it opening. Any ideas?

Thanks for your help.

Pam in Texas

WitchStorm · Post by **WitchStorm** » 18 Oct 2007, 03:05

Never mind guys. I had to take it off my computer. There was a conflict between the two. Thanks anyways.

Pam in Texas

ZigOtto · Post by **ZigOtto** » 18 Oct 2007, 11:26

WitchStorm wrote:Never mind guys. I had to take it off my computer. There was a conflict between the two. Thanks anyways.

Pam in Texas

can you be more specific about what "the two" are about ?
here, I'm running Mirage, TVPA and TVPA pro on the same computer without any trouble.

Fabrice · Post by **Fabrice** » 18 Oct 2007, 12:02

Hi Pam,

Welcome on the TVPaint forum.

Can you tell me the error number that is displayed by Windows ? Please post a screenshot ...

Patrice · Post by **Patrice** » 19 Oct 2007, 10:00

In order to be able to detect the problem we need more information about it.

You can find all the information we need here :

- Go in the Settings panel of your system (by default in the start menu)
- Select the performance and maintenance option
- Then select the administration tool
- Double click on the events viewer icon
- Select the apps menu in the left and you will see all the problem of the apps.
- sort them by type and see the errors.
- Write us what it is indicating for TVP Animation.

Feel free to contact me by mail if you have some problem with this processus

Patrice