Page 1 of 1

[Read me first before posting a question]

Posted: 26 Oct 2012, 12:15
by Elodie
When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :
  • - macOS 11 (Big Sur), 12 (Monterey), 13 (Ventura), 14 (Sonoma)...
    - Windows 10 or 11...
    - Linux Ubuntu 18.04+, Debian 6+, RedHat Entreprise Linux 7+
• What is your CPU and RAM.

• What is your software version (for example : TVPaint 10.5.7, TVPaint 11.7.2, etc...)

• What is your software edition (Standard or Professional)

• What is your Wacom (or other brand) Tablet and drivers version ?

By the way, don't forget to repeat the details above EACH time you have an issue. We cannot remind the configuration of all our users :wink:
(to save time, you can write the information above in your sign)

Moreover, don't forget that the more you will give us concrete examples with images or downloadable files, the faster we could answer you.

And finally, don't forget to say "Hello", especially when you post in the forum for the first time, we are not machines ;)