Pen doesn't draw anymore, if used outside of TVPaint

Please use this part to report bugs & errors, ask questions & "How to..."
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Peter, could you record this and show me ?
User avatar
schwarzgrau
Posts: 1238
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau »

I can confirm the behavior Peter mentioned and recorded it, even if I don't know why...
[qt]960,540,http://schwarzgrau.com/upload/eraser.mov[/qt]
Attachments
eraser.mov
(6.71 MiB) Downloaded 1173 times
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Cintiq 22HD
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Mobile Studio Pro 16" (2019)
Android 13 / TVP 11.7.0 / Galaxy Tab 7 FE
INSTAGRAM
User avatar
Peter Wassink
Posts: 4289
Joined: 17 Feb 2006, 15:38
Location: Amsterdam
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Peter Wassink »

yes similar thing, though i never have it while drawing like you show here(knock on wood) its always when coming from somewhere else f.i. keyframer.

to tap the back of the pen i flick it over my thumb till it touches the screen, that way i don't need to turn the whole pen like you do in the video (much faster thus minimizing the hassle)
Peter Wassink - 2D animator
• PC: Win11/64 Pro - AMD Ryzen 9 5900X 12-Core - 64Gb RAM
• laptop: Win10/64 Pro - i7-4600@2.1 GHz - 16Gb RAM
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Thnak you Schwarzgrau, but I'm missing some context. I mean, what were you doing before it happens, which function where you using, etc... ?
User avatar
schwarzgrau
Posts: 1238
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau »

Oh sorry, I didn't know this could be important. I clicked on a quicktime movie (Quicktime player X) with my stylus and then in the TVPaint window.
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Cintiq 22HD
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Mobile Studio Pro 16" (2019)
Android 13 / TVP 11.7.0 / Galaxy Tab 7 FE
INSTAGRAM
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Hmm, cannot reproduce it with Capitan, even with several screens and a Cintiq.
User avatar
schwarzgrau
Posts: 1238
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau »

Hmmm I guess an update to Capitan wouldn't be a good idea, so is there maybe some Mac in your office with Yosemite or Mavericks installed?
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Cintiq 22HD
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Mobile Studio Pro 16" (2019)
Android 13 / TVP 11.7.0 / Galaxy Tab 7 FE
INSTAGRAM
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Indeed : between upgrading to Capitan or breaking my leg, I should have chosen the second option.

My other colleagues are busy at the moment, they will run some tests later or on Monday :)
User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone »

Are there any news about this issue?
I tried upgrading to el capitan but I'm keeping having the same problem here too.. this is so annoying, each time I "go out" of tvp and come back I have to click randomly with the mouse and the cintiq stylus till the pen doesn't work again.
I tried both in osx 10.10 and 10.11 and with a cintiq companion hybrid and a cintiq 24 hd and the problem is always there..
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Are you in "mirror display" mode ? I have a similar issue only when I'm using this mode.
User avatar
schwarzgrau
Posts: 1238
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau »

I still got this problem without a mirrored display and it seems it has nothing to do with the quicktime player, but maybe with the quicktime frameworks? Since this problem persists using DJV instead of the quicktime player
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Cintiq 22HD
Windows 11 22H2 / TVP 11.7.0 PRO WIBU / Mobile Studio Pro 16" (2019)
Android 13 / TVP 11.7.0 / Galaxy Tab 7 FE
INSTAGRAM
User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone »

I'm not in mirror display mode neither, I have an "extended display" through different monitors
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Simone : so, you unchecked the option "displays have different spaces" in the Mission control (in Mac system preferences), right ?
User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone »

Yes, it is unchecked
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie »

Ok, so there is something else to check. I'm out of the office until Feb. 22nd : feel free to send me a reminder via a PM, if I forget :)
Post Reply