Mac OS High Sierra (update 15/03/2018)

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JeremyN
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Mac OS High Sierra (update 15/03/2018)

Post by JeremyN » 03 Oct 2017, 14:02

Update 15/03/2018:
Here is the correct procedure to install the Sentinel drivers on macOS High Sierra

First of all, download the following drivers:
SentinelProtectioninstaller-7.4.2.tar
(1.32 MiB) Downloaded 146 times

MacOS will tell you that this installer come from an unidentified developer and will not launch it.
01-sentinelError.png
First error message
You have to open the System Preference and select "Security and Privacy".
02-SystemPreference.png
System Preference
Click on the lock at the bottom left corner to do some modifications in this window. As you can see, there is white button "Open Anyway" which is displayed, click on it.
03-SystemPreference_Security.png
Security and privacy
03-SystemPreference_Security.png (75.47 KiB) Viewed 9448 times
The OS will display another window, click on "Open".
05-Allow_Sentinel.png
Click on Open
05-Allow_Sentinel.png (45.92 KiB) Viewed 9448 times
The OS will launch the driver installation, follow what the installation program says until this window appears:
06-Sentinel_blocked.png
Sentinel blocked
MacOS blocks Sentinel Driver, you have to allow it, returns into the System Preference in "Security and Privacy", a white button "Allow" should have appeared (if not, leave System Preference and re-open them)
07-SystemPreference_Security_Sentinel.png
Allow Sentinel
07-SystemPreference_Security_Sentinel.png (74.2 KiB) Viewed 9448 times

Click on "Allow", now Sentinel driver should be ready.
Launch TVPaint and enjoy !
Mac Developer

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Fabrice
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Re: Mac OS High Sierra

Post by Fabrice » 03 Oct 2017, 15:42

Thanks Jérémy.
Fabrice Debarge, TVPaint Team

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Joost
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Re: Mac OS High Sierra

Post by Joost » 09 Oct 2017, 12:34

Hi!

Can you tell me if TVPaint 10.5 will work in OS-X High Sierra?
At the moment I'm still working in Os X El Capitan because I'm afraid to upgrade. But eventually I will have to update my computer.

Thanks in advance!

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Elodie
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Re: Mac OS High Sierra

Post by Elodie » 09 Oct 2017, 13:25

Welcome back Joost !

At the moment, we wait for Wacom drivers to be ready and make sure there is no other issue between TVPaint 11 / High Sierra / Wacom. Then, afterwards we will see if there is no issue with TVPaint 10 (but keep in mind we won't be able to guarrantee TVPaint 10 to be 100% compatible).
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Joost
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Re: Mac OS High Sierra

Post by Joost » 09 Oct 2017, 14:05

Ok, thanks!

Then I will wait, just to be sure...
I presume you will update this post when you have more information about this matter?

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Thierry
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Re: Mac OS High Sierra

Post by Thierry » 09 Oct 2017, 14:34

We will indeed!
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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JeremyN
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Re: Mac OS High Sierra

Post by JeremyN » 18 Oct 2017, 15:34

Pay Attention !

Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work !
I install lastest Wacom driver ( 6.3.25-2, released the 11th October) and I get sharp splines on TVPaint 64bits
TVP64bits.png
Sharp spline

But, on the other hand, there is no problem with TVPaint 32bits
TVP32bits.png
Nice spline

So I advised to not upgrade to High Sierra for the moment, at least until Wacom/Apple fix this.
Mac Developer

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daninski
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Re: Mac OS High Sierra

Post by daninski » 06 Nov 2017, 16:10

Is it safe now after the Wacom and TVP updates?
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.

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D.T. Nethery
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Re: Mac OS High Sierra

Post by D.T. Nethery » 10 Nov 2017, 17:43

Here is some distressing information for anyone with an older Cintiq (DTZ-2100 model 21UX)

A friend of mine who is a storyboard artist contacted Wacom Support regarding the driver update , whether it's compatible with High Sierra and this is their reply to him:
"We have two versions of the Cintiq 21UX: the DTK-2100 is compatible with the latest driver for High Sierra,
while the previous generation, the DTZ-2100 is not. Check our driver page with all the compatible products:
http://www.wacom.com/en-us/support/prod ... d=44563699 "
So according to Wacom, if you have the previous generation DTZ-2100 Cintiq 21UX , you are out of luck .
(although it is difficult for me to believe that it is impossible for them to write an updated driver that would allow the
older DTZ-2100 to work with High Sierra ... I think they just want us to purchase new Cintiqs , and they're not very
subtle about it ... if I can find an alternative tablet that is the same quality as Cintiq I am switching to that instead of
ever purchasing another Wacom Cintiq.)
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Elodie
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Re: Mac OS High Sierra

Post by Elodie » 10 Nov 2017, 19:54

Dan, since I'm in a series of travels, I did not take the chance to upgrade my Mac yet. As soon as I return from CTN, I'll dive into that. Thank you for your patience !
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o0Ampy0o
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Re: Mac OS High Sierra

Post by o0Ampy0o » 11 Nov 2017, 08:09

Use an iPad with Astropad or suck it up and use a Wacom Cintiq. Any other alternatives ?
Main System: Mac Pro running OS X: 10.10.5 | 3.8GHz i7 | 32GB RAM | NVIDEA GeForce GTX 970 4GB | 64-bit TVPaint Pro 11.0.6 | iPad Pro, Apple Pencil and Astropad | Wacom Intros Pro using Driver: 6.3.21-8

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Fabrice
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Re: Mac OS High Sierra

Post by Fabrice » 13 Nov 2017, 15:29

I think they just want us to purchase new Cintiqs , and they're not very subtle about it ...
crazy ...
Fabrice Debarge, TVPaint Team

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D.T. Nethery
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Re: Mac OS High Sierra

Post by D.T. Nethery » 09 Jan 2018, 14:46

Elodie wrote:
10 Nov 2017, 19:54
Dan, since I'm in a series of travels, I did not take the chance to upgrade my Mac yet. As soon as I return from CTN, I'll dive into that. Thank you for your patience !
I'm asking because other people are asking me : is TVPaint 11.0.8 running fine on Mac OS 10.13 High Sierra ? Any reason not to update to High Sierra at this point ?

(as for me , at this time everything is working fine for me running on El Capitan , so I will stay on El Capitan as long as possible , until they force me to update by abandoning support of El Capitan.)
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Elodie
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Re: Mac OS High Sierra

Post by Elodie » 09 Jan 2018, 15:25

I'm asking because other people are asking me : is TVPaint 11.0.8 running fine on Mac OS 10.13 High Sierra ? Any reason not to update to High Sierra at this point ?
Well... I would not advise you to upgrade to High Sierra as long as it is not necessary.

I have contacted Wacom regarding issues between TVPaint and Wacom drivers, I'm still waiting for an update. Indeed, new models works fine, but... it sounds like a way to make you pay for new device.

Regarding Safenet drivers, we should - hopefully - get rid of them definitely quite soon. At the moment, the issue can be quite random : here, nobody had any issue when installing the drivers and our Mac can perfectly use TVPaint. This is nut....
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D.T. Nethery
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Re: Mac OS High Sierra

Post by D.T. Nethery » 25 Feb 2018, 13:21

I want to confirm that there still appears to be a problem with TVPaint running on Mac OS High Sierra .

One of the other instructors I work with at AAU told me that her TVPaint will not find the dongle now that she has updated to Mac OS High Sierra . Last week on Sierra it was working , but now that she has updated to High Sierra it gives her the error message that the dongle is not present in the USB port . (this is her single-user license of TVPaint running on her own Macbook , the school has a networked license running on Windows PCs ).
Screen Shot 2018-02-25 at 7.59.34 AM.jpg
Screen Shot 2018-02-25 at 7.59.34 AM.jpg (19.78 KiB) Viewed 3495 times
Is the procedure shown in JeremyN's post on Tue Oct 03, 2017 10:02 am , reinstalling the Sentinel driver from the file in Jeremy's post still the best way to fix the issue ?

https://www.tvpaint.com/forum/viewtopic ... 44#p103514

.
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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