Mac OS High Sierra

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Elodie
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Mac OS High Sierra

Post by Elodie » 02 Oct 2017, 05:59

Pay Attention !

Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work !
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Fabrice
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Re: Mac OS High Sierra

Post by Fabrice » 02 Oct 2017, 14:49

update :

We managed to install the Sentinel Drivers on High Sierra (fresh new installation) and then it was possible to launch TVPaint

But there are some authorizations to set up in the Operating System. We will grab some screenshots and keep you updated, probably tomorrow morning (french time).
Fabrice Debarge, Product Manager, TVPaint Team

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JeremyN
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Re: Mac OS High Sierra

Post by JeremyN » 03 Oct 2017, 14:02

We maybe find why Sentinels Driver are not working on the new MacOS, here is what to do in order to correctly install the driver.

First, once you have downloaded the TVPaint installer, double click on SentinelProtectionInstaller.pkg to start driver installation. MacOS will tell you that this installer come from an unidentified developer and will not launch it.
01-sentinelError.png
First error message

You have to open the System Preference and select "Security and Privacy".
02-SystemPreference.png
System Preference

Click on the lock at the bottom left corner to do some modifications in this window. As you can see, there is white button "Open Anyway" which is displayed, click on it.
03-SystemPreference_Security.png
Security and privacy
03-SystemPreference_Security.png (75.47 KiB) Viewed 925 times

The OS will display another window, click on "Open".
05-Allow_Sentinel.png
Click on Open
05-Allow_Sentinel.png (45.92 KiB) Viewed 925 times

The OS will launch the driver installation, follow what the installation program says until this window appears:
06-Sentinel_blocked.png
Sentinel blocked

MacOS blocks Sentinel Driver, you have to allow it, returns into the System Preference in "Security and Privacy", a white button "Allow" should have appeared (if not, leave System Preference and re-open them)
07-SystemPreference_Security_Sentinel.png
Allow Sentinel
07-SystemPreference_Security_Sentinel.png (74.2 KiB) Viewed 925 times

Click on "Allow", now Sentinel driver should be ready.
Launch TVPaint and enjoy !

EDIT:

For those who use driver 7.5.4 from Safenet, there is less step. You will only have this window when installing driver (the text may not exactly be the same)
06-Sentinel_blocked.png
Sentinel blocked
Just go in Security & Privacy and allow it
02-Security.png
Allow Sentinel
Note that this driver will ask you to restart your computer after installation.

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Fabrice
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Re: Mac OS High Sierra

Post by Fabrice » 03 Oct 2017, 15:42

Thanks Jérémy.
Fabrice Debarge, Product Manager, TVPaint Team

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Joost
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Re: Mac OS High Sierra

Post by Joost » 09 Oct 2017, 12:34

Hi!

Can you tell me if TVPaint 10.5 will work in OS-X High Sierra?
At the moment I'm still working in Os X El Capitan because I'm afraid to upgrade. But eventually I will have to update my computer.

Thanks in advance!

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Elodie
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Re: Mac OS High Sierra

Post by Elodie » 09 Oct 2017, 13:25

Welcome back Joost !

At the moment, we wait for Wacom drivers to be ready and make sure there is no other issue between TVPaint 11 / High Sierra / Wacom. Then, afterwards we will see if there is no issue with TVPaint 10 (but keep in mind we won't be able to guarrantee TVPaint 10 to be 100% compatible).
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Joost
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Re: Mac OS High Sierra

Post by Joost » 09 Oct 2017, 14:05

Ok, thanks!

Then I will wait, just to be sure...
I presume you will update this post when you have more information about this matter?

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Thierry
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Re: Mac OS High Sierra

Post by Thierry » 09 Oct 2017, 14:34

We will indeed!
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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JeremyN
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Re: Mac OS High Sierra

Post by JeremyN » 18 Oct 2017, 15:34

Pay Attention !

Do not upgrade to High Sierra at the moment, for both Wacom drivers AND Sentinel drivers won't work !
I install lastest Wacom driver ( 6.3.25-2, released the 11th October) and I get sharp splines on TVPaint 64bits
TVP64bits.png
Sharp spline

But, on the other hand, there is no problem with TVPaint 32bits
TVP32bits.png
Nice spline

So I advised to not upgrade to High Sierra for the moment, at least until Wacom/Apple fix this.

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daninski
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Re: Mac OS High Sierra

Post by daninski » 06 Nov 2017, 16:10

Is it safe now after the Wacom and TVP updates?
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.

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D.T. Nethery
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Re: Mac OS High Sierra

Post by D.T. Nethery » 10 Nov 2017, 17:43

Here is some distressing information for anyone with an older Cintiq (DTZ-2100 model 21UX)

A friend of mine who is a storyboard artist contacted Wacom Support regarding the driver update , whether it's compatible with High Sierra and this is their reply to him:
"We have two versions of the Cintiq 21UX: the DTK-2100 is compatible with the latest driver for High Sierra,
while the previous generation, the DTZ-2100 is not. Check our driver page with all the compatible products:
http://www.wacom.com/en-us/support/prod ... d=44563699 "
So according to Wacom, if you have the previous generation DTZ-2100 Cintiq 21UX , you are out of luck .
(although it is difficult for me to believe that it is impossible for them to write an updated driver that would allow the
older DTZ-2100 to work with High Sierra ... I think they just want us to purchase new Cintiqs , and they're not very
subtle about it ... if I can find an alternative tablet that is the same quality as Cintiq I am switching to that instead of
ever purchasing another Wacom Cintiq.)
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Elodie
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Re: Mac OS High Sierra

Post by Elodie » 10 Nov 2017, 19:54

Dan, since I'm in a series of travels, I did not take the chance to upgrade my Mac yet. As soon as I return from CTN, I'll dive into that. Thank you for your patience !
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o0Ampy0o
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Re: Mac OS High Sierra

Post by o0Ampy0o » 11 Nov 2017, 08:09

Use an iPad with Astropad or suck it up and use a Wacom Cintiq. Any other alternatives ?
Main System: Mac Pro running OS X: 10.10.5 | 3.8GHz i7 | 32GB RAM | NVIDEA GeForce GTX 970 4GB | 64-bit TVPaint Pro 11.0.6 | iPad Pro, Apple Pencil and Astropad | Wacom Intros Pro using Driver: 6.3.21-8

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Fabrice
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Re: Mac OS High Sierra

Post by Fabrice » 13 Nov 2017, 15:29

I think they just want us to purchase new Cintiqs , and they're not very subtle about it ...
crazy ...
Fabrice Debarge, Product Manager, TVPaint Team

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