TVP 10 pro shuts down without warning.

[Henk Beumers]

Hi again.

Again a crash this morning although I ran the last update yesterday.

Henk.

[madsjuul]

Hi again.
ene
Again a crash this morning although I ran the last update yesterday.

Henk.

Just a wild guess. Do you have Subpixel enabled in the Preferences>General Tab?
If not then try to enable it. If I don't enabled it my zoom is behaving strange maýbe it has something to do with this.

Else what tool do you have enabled when using alt+rmb. what timeline is you in project or clip is these . Try to take note of these things if you will try to find a pattern in a crash bug. In my experience a crash never occurs random there is always a system. because a computer is not doing anything random. But it can take a long time to figure out the pattern that trickers the crash.
-Mads

[Fabrice]

Henk, can you try to :
* start the software by holding the ctrl key.
* delete your configuration. (be carreful you will loose your brushes, papers, shortcuts, etc ...)

see if it's still crashing.

[Henk Beumers]

Hi again.

Update didn't solve the problem. This morning crashed again.

Henk.

[Fabrice]

did you try the reset of the configuration ?

[Henk Beumers]

Hi Fabrice.

No, I posted the answer before your reply.
I just started TVP while holding the CTR key. Yet all my settings are the same. I must have done something wrong?

Henk.

[Elodie]

When holding CTRL while starting TVPaint, do you have a window that appears ? That window proposes you several thing, notably to create a new interface.
Did you have that choice ?

Secondly, did you recently update your Wacom drivers ?

[Henk Beumers]

Hi Elodie.

No I didn't got a window with options. It just started up like normal. I did not updated the drivers of my wacom tablet recently. I use a old USB model Intuos and it seems as if there are no updates available anymore. If I try to update I get the message the drivers are oké. Could it be old age of my wacom? I hate to dispose of things that work very well.
But I didn't had a crash this day, so who knows. In the mean time I have to finish a job in the next week, so I save every time I think of it.

Henk.

[Paul Fierlinger]

so I save every time I think of it.

that's the rule of thumb for sailing: the first time you think of shortening your sails before a storm is the right time to do it. Once the storm hits it is too late. Same with the save button.

[Elodie]

No I didn't got a window with options. It just started up like normal..

Okay, so let's do it differently.

Go to Edit > Prefrences > Startup tab and choose "Startup panel".

Close TVPaint Animation and start it again. Then, you will obtain the wished windows =)

startup panel.png (61.82 KiB) Viewed 498 times

[Henk Beumers]

He all.

Been out in the Studio prepairing stop motion shoot. Will be busy for the whole week. I'll have to see how things go. I keep you posted.

Thanks Henk.

[slowtiger]

Allow me to remind you about some less obvious possible causes:
- does TVP behave the same (= crash) when you put the dongle into a different USB slot?
- do all other applications behave correctly?
- do you use external drives? Or drives over a network?

[Fabrice]

- does TVP behave the same (= crash) when you put the dongle into a different USB slot?

hmmm, so far it never happened.
We already had problems of dongle recognition and then the well known popup (dongle not found ....) but not any crash because of that.

but ok, you can try an other USB port. Who knows ?

[Paul Fierlinger]

Sandra thought at one point that her strange crashes while exporting TVP files might be caused by her external HD that she has installed to make automatic backups of everything on her computer, but turning it off changed nothing.

[Fabrice]

Sandra thought at one point that her strange crashes while exporting TVP files might be caused by her external HD that she has installed to make automatic backups of everything on her computer, but turning it off changed nothing.

I think Sandra has an other problem. (Henk has random crashes at any moment when using TVPaint)

nb : check also the Wacom drivers, don't be afraid to reinstall them even if you are up-to-date.