Installation, Dongle, Registration and Update
Installation, Dongle, Registration and Update
1
I sent in my unlock code request, when should I get a reply? 1
For your safety and security, our unlock codes are hand-generated. You will receive your unlock code from TVPaint team by email by the next business day.2
I have recently re-installed TVP Animation, but cant find my unlock code. How can I find out what it is?2
Please email to register[at]tvpaint[dot]fr including your registered name and serial number.3
I’m a registered user, but I a) have moved or b) have a new e-mail address. Whom should I inform about the change? 3
Please email both your former details (including serial number) and new contact informations to register[at]tvpaint[dot]fr 4
I’m a registered user. Where can I download the most recent version of TVP Animation or Animation Pro for my platform? 4
You can download the most recent version of TVP Animation or TVP Animation Pro directly here. It's even possible to do it directly in the software in the menu "Help" > "Check for Updates ...".5
After upgrading to a newer version of TVP Animation, the Registration Panel is appearing again, even I had already registered the previous version. What should I do? 5
Your TVP Animation upgrade installation has evidently overwritten your key file. It will be necessary for you to re-enter the unlocking code you received when you registered. For this reason, we recommend keeping a permanent record of the code in a convenient place. If you do not remember your code, please contact register[at]tvpaint[dot]fr, supplying your registration details including serial number.6
I entered my unlocking code after registering TVP Animation, but it is still running in Demo mode!! 6
TVP Animation runs in Demo Mode when the dongle is not recognized. This can occur if:1: The USB dongle is not fully inserted.
2: The USB port is not functional.
3: The dongle is damaged (rare.)
4: The correct Sentinel dongle driver is not installed.
Sometimes too, if an older Sentinel driver is added after the TVP Animation one has been installed (as might happen for LightWave users, for example), TVP Animation dongle is not recognized subsequently. (OSX users, The Sentinel dongle driver is sometimes disabled on Macintosh systems following OS upgrades. In such cases the driver must be reinstalled).
Please re-install the Sentinel driver from the TVP Animation installation CD, or you can rather contact Support for a standalone Sentinel driver package.
7
Will my TVPaint software/dongle/license work with both Apple and Windows platforms? 7
Yes, your license work on Mac, MacIntel and PC. Note that TVP Animation (Pro) are fully compatible with the dongle on MacIntel Platform since Safenet have released their first driver for MacIntel on January 2007. Contact register[at]tvpaint[dot]fr with this request, supplying the registration details, lock code and dongle serial number.8
My USB dongle was accidentally damaged physically. Can I get a replacement? 8
For damaged Dongles, please contact us at support[at]tvpaint[dot]fr for replacement instructions. For lost or stolen ones, sadly, the fact is that in a very real way your copy of TVP Animation has been stolen. The thief has possession of the USB key and can now run TVP Animation, or sell it as contraband to some unsuspecting person Fortunately, insurance companies are aware of these considerations, and the loss is often covered. We encourage you to contact register[at]tvpaint[dot]fr to flag your dongle serial number as stolen and we can watch for any attempt to re-register it.9
Must the USB hardware key (dongle) always be plugged in for TVPaint to run? 9
Yes. While not without their shortcomings, hardware security devices are standard fare with professional applications such as TVP Animation. 10
My system already has Aura running on it. After installing TVPaint with its USB dongle, do I still need the older Aura (PAR port) dongle? 10
Only if you wish to continue using Aura. Once the Aura dongle has played its role in verifying your upgrade and you have a registered TVP Animation unlocking code, TVP Animation does not "care" whether Aura continues to be installed on the host system. Notice that you can run both Aura and TVP Animation at the same time.