Search found 71 matches

by dgrantham
22 Jul 2020, 08:46
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Thanks Xavier, I guess there could well be a Sorenson-specific issue but I think the problem is broader than that. I've never been able to load any video from any source into 10.5.7 on either of my computers. For example, here's a link to a set of generic (as far as I can tell) MP4 Test files which ...
by dgrantham
21 Jul 2020, 20:06
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

None of the types of video you mention 2 posts above will work on TVP 10.5.7 in 32 or 64 bit on either of my machines. I've been using Sorenson's default settings for Youtube output, which are shown in the below 2 images. It shows the many settings available for Sorenson's output. Not shown in the s...
by dgrantham
21 Jul 2020, 04:50
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

THanks for the reply, Xavier. It's TVPpro 10.5.7. I know it's not officially supported, but if you can point me in the right direction it would really help.
by dgrantham
18 Jul 2020, 09:41
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Thanks Xavier. I have had to work around this problem for the past short while. Taking a look again. On trying another PC: I am not sure how to acquire yet a third computer for a test. If you really think yet a third machine is necessary to test, please let me know what sort of PC I should try, and ...
by dgrantham
26 May 2020, 16:43
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

I would like to fix this.
by dgrantham
25 May 2020, 09:41
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

I filed a support ticket about this over a week ago but haven't heard back. Not sure how to proceed.
by dgrantham
15 May 2020, 19:47
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

I've tried test video downloaded from a site providing test video. It won't open in TVpaint either. I had previously missed, in a post above, the suggestion that VLC could convert my files which might work, but that procedure has no effect - it doesn't create new files. This may indicate a system is...
by dgrantham
15 May 2020, 18:57
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

The directory is a little different on WIndows 10, but I found and deleted the config.ini file and restarted TVP, and there's no improvement.
by dgrantham
15 May 2020, 08:24
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Actually a search for the word "initialize" doesn't come up with anything in the manual.

Usually this means deleting the settings file somewhere in the bowels of C drive and letting an app recreate it the next time it starts. Maybe someone can verify that.
by dgrantham
15 May 2020, 08:23
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Actually a search for the word "initialize" doesn't come up with anything in the manual.

Usually this means deleting the settings file somewhere in the bowels of C drive and letting an app recreate it the next time it starts. Maybe someone can verify that.
by dgrantham
15 May 2020, 06:05
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Thanks for the suggestion of intitializing the settings Hironori. I didn't know there was a way to do that. Will I find it in the manual?
by dgrantham
14 May 2020, 23:23
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

It's 24fps video of a church facade; the leaves on the leftmost trees should be rustling a bit in the wind.
by dgrantham
14 May 2020, 20:38
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Curioser and curioser. Thanks ST and PF. Maybe it has something to do with the codec configuration on my machines; though - as you point out - if they're mentioned on the import file type list then they should be available. I notice that the precise extension names aren't in fact on my importer. It ...
by dgrantham
14 May 2020, 19:31
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

Thanks

Attached are two files which open in WMP and VLC, but won't import into my installation of TVP. If others can import them, there's something wrong with my installation.
by dgrantham
14 May 2020, 07:32
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 22149

Re: What video WILL import into TVP?

The clips are only a few megs each - ie postable size, I think - but I can't see a button for posting a video clip on a forum reply. Nor an email address to get them to TVP support.