Search found 734 matches

by Thierry
29 Jun 2020, 11:03
Forum: Technical Support
Topic: Beginner: seeing multiple translucent frames at once (onion skin turned off)
Replies: 14
Views: 593

Re: Beginner: seeing multiple translucent frames at once (onion skin turned off)

(I would also advise you to update your TVPaint version, as you're using an "old" TVP 10 one, judging by the screenshots.)
by Thierry
15 Jun 2020, 09:42
Forum: Technical Support
Topic: Student ID verification (:
Replies: 2
Views: 627

Re: Student ID verification (:

Hello!

I can confirm that we did receive your student card.
I've also sent you an email containing your codes :)
by Thierry
28 May 2020, 13:53
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 22
Views: 24180

Re: What is the best size for projects?

May I suggest to make these editable? It would be nice to have a list of predefined formats plus one's own, all with a checkbox for show/not show (and delete/edit for own ones). The same would be a nice-to-have for export file formats. (I'm looking at Photoshop: they're schlepping a bunch of really...
by Thierry
28 May 2020, 10:06
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 22
Views: 24180

Re: What is the best size for projects?

This is something that we plan on updating on a future update :)
by Thierry
19 May 2020, 13:08
Forum: Technical Support
Topic: Can a corrupt file be saved?
Replies: 2
Views: 421

Re: Can a corrupt file be saved?

Hi Vellers,

Send me a PM with a link to download your file and the devs will look into it :)

Best,
by Thierry
18 May 2020, 10:31
Forum: Technical Support
Topic: No respond when opening my project
Replies: 3
Views: 635

Re: No respond when opening my project

CelinaHsu_uwu wrote:
15 May 2020, 17:45
TVPaint version:
10 pro (10.0.7) 32 bit
Oh my, that's a very old version! :shock:
I strongly advise you to version 10.5.7 as soon as possible, by going in the Help > Check for updates main menu, and see if the problem still happens.
by Thierry
15 May 2020, 17:34
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 42
Views: 4321

Re: What video WILL import into TVP?

Just to tune in regarding the config folder, the next release of the software will include a button that will open an explorer/finder window directly to the folder where the config is stored, so you won't have to find the folder by yoursef and find a setting to show hidden folders :)
by Thierry
11 May 2020, 16:05
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 113
Views: 181806

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thanks for the notice!
I'll edit the doc soon :)
by Thierry
07 May 2020, 10:57
Forum: Technical Support
Topic: using floating license over different subnets on linux and Mac OS
Replies: 3
Views: 769

Re: using floating license over different subnets on linux and Mac OS

Hello,

I will write you an email today with the instructions :)
by Thierry
04 May 2020, 16:38
Forum: Communauté Francophone
Topic: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]
Replies: 30
Views: 61088

Re: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]

Bonjour,

Il n'est pas possible d'installer des applications 32-bits sur macOS Catalina.
Avez-vous essayer de lancer le logiciel en mode Basse résolution (Cmd + I, puis cocher la case "Lancer en mode Basse résolution") ?
by Thierry
28 Apr 2020, 10:23
Forum: Packs, Plugins, Third Party
Topic: Creation pack?
Replies: 2
Views: 1972

Re: Creation pack?

Hello,

We removed the Creation Pack from the Online Store a few months ago (I thought the page you linked was no longer accessible, but it seems that it still was...).
We plan on reworking it and releasing a new one later, but for the moment you cannot get it anymore.

Best,
by Thierry
22 Apr 2020, 13:54
Forum: Technical Support
Topic: Sound won't play
Replies: 3
Views: 1407

Re: Sound won't play

Are you on Windows or on Mac?
And also, which version of TVPaint 11 (11.0.8, 9 or 10?)
by Thierry
20 Apr 2020, 13:02
Forum: Technical Support
Topic: PNG Warning iCCP Known Incorrect sRGB profile
Replies: 1
Views: 12201

Re: PNG Warning iCCP Known Incorrect sRGB profile

Hi,

This is a known problem, Photoshop and TVPaint don't use the same sRGB profile.
A few years ago I made a Photoshop script that corrects that: viewtopic.php?f=11&t=9955
Load the script in Photoshop, then use it to export your PNG files.