Search found 731 matches

by Thierry
Today, 13:53
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 21
Views: 22022

Re: What is the best size for projects?

May I suggest to make these editable? It would be nice to have a list of predefined formats plus one's own, all with a checkbox for show/not show (and delete/edit for own ones). The same would be a nice-to-have for export file formats. (I'm looking at Photoshop: they're schlepping a bunch of really...
by Thierry
Today, 10:06
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 21
Views: 22022

Re: What is the best size for projects?

This is something that we plan on updating on a future update :)
by Thierry
19 May 2020, 13:08
Forum: Technical Support
Topic: Can a corrupt file be saved?
Replies: 2
Views: 121

Re: Can a corrupt file be saved?

Hi Vellers,

Send me a PM with a link to download your file and the devs will look into it :)

Best,
by Thierry
18 May 2020, 10:31
Forum: Technical Support
Topic: No respond when opening my project
Replies: 3
Views: 246

Re: No respond when opening my project

CelinaHsu_uwu wrote:
15 May 2020, 17:45
TVPaint version:
10 pro (10.0.7) 32 bit
Oh my, that's a very old version! :shock:
I strongly advise you to version 10.5.7 as soon as possible, by going in the Help > Check for updates main menu, and see if the problem still happens.
by Thierry
15 May 2020, 17:34
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 42
Views: 2263

Re: What video WILL import into TVP?

Just to tune in regarding the config folder, the next release of the software will include a button that will open an explorer/finder window directly to the folder where the config is stored, so you won't have to find the folder by yoursef and find a setting to show hidden folders :)
by Thierry
11 May 2020, 16:05
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 109
Views: 170995

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thanks for the notice!
I'll edit the doc soon :)
by Thierry
07 May 2020, 10:57
Forum: Technical Support
Topic: using floating license over different subnets on linux and Mac OS
Replies: 3
Views: 451

Re: using floating license over different subnets on linux and Mac OS

Hello,

I will write you an email today with the instructions :)
by Thierry
04 May 2020, 16:38
Forum: Communauté Francophone
Topic: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]
Replies: 30
Views: 56933

Re: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]

Bonjour,

Il n'est pas possible d'installer des applications 32-bits sur macOS Catalina.
Avez-vous essayer de lancer le logiciel en mode Basse résolution (Cmd + I, puis cocher la case "Lancer en mode Basse résolution") ?
by Thierry
28 Apr 2020, 10:23
Forum: Packs, Plugins, Third Party
Topic: Creation pack?
Replies: 2
Views: 1563

Re: Creation pack?

Hello,

We removed the Creation Pack from the Online Store a few months ago (I thought the page you linked was no longer accessible, but it seems that it still was...).
We plan on reworking it and releasing a new one later, but for the moment you cannot get it anymore.

Best,
by Thierry
22 Apr 2020, 13:54
Forum: Technical Support
Topic: Sound won't play
Replies: 3
Views: 1066

Re: Sound won't play

Are you on Windows or on Mac?
And also, which version of TVPaint 11 (11.0.8, 9 or 10?)
by Thierry
20 Apr 2020, 13:02
Forum: Technical Support
Topic: PNG Warning iCCP Known Incorrect sRGB profile
Replies: 1
Views: 1286

Re: PNG Warning iCCP Known Incorrect sRGB profile

Hi,

This is a known problem, Photoshop and TVPaint don't use the same sRGB profile.
A few years ago I made a Photoshop script that corrects that: viewtopic.php?f=11&t=9955
Load the script in Photoshop, then use it to export your PNG files.
by Thierry
17 Apr 2020, 15:36
Forum: Technical Support
Topic: Tvpaint 11.0.10 on Linux
Replies: 13
Views: 2957

Re: Tvpaint 11.0.10 on Linux

Okay, so I didn't know that Manjaro was an ArchLinux distribution, which is quite problematic, as we support Debian and RedHat (Fedora, centOS...) distributions, and also because I don't know how to install packages on it (.deb and .rpm packages are not recognized on it...). Which tool did you use t...
by Thierry
17 Apr 2020, 14:59
Forum: Technical Support
Topic: [macOS] Update on TVPaint 11.0.9 lag issue
Replies: 43
Views: 24795

Re: [macOS] Update on TVPaint 11.0.9 lag issue

Glad to know that the problems are solved! Just a little input for your installation guide.On the first startup the usual little warning from paranoid macOS popped up: "TVPaint Animation 11 Pro can't be opened because Apple cannot check if for malicious software. This software needs to be updated. C...
by Thierry
17 Apr 2020, 10:53
Forum: Technical Support
Topic: Tvpaint 11.0.10 on Linux
Replies: 13
Views: 2957

Re: Tvpaint 11.0.10 on Linux

You are supposed to use the driver protection.
I don't know why this doesn't work, we didn't change anything with TVPaint 11.0.10 regarding the dongles.
I'm going to download Manjaro and try it on a VM. I'll come back to you soon :)