Search found 244 matches

by Dean
Yesterday, 12:27
Forum: Technical Support
Topic: TVP 11.5 crash on opening various files
Replies: 5
Views: 128

Re: TVP 11.5 crash on opening various files

Hello, would it be possible for you to send me some of your files via google drive or wetransfer?
Which version of TVPaint 11 did you have installed before installing 11.5.1? This behavior hasn't been noticed so far.
by Dean
Yesterday, 10:20
Forum: Technical Support
Topic: I lost all my custom brush! How do I get it back?
Replies: 5
Views: 191

Re: I lost all my custom brush! How do I get it back?

Are there any .tvpx files linked to your brush panels available on your machine?
by Dean
12 Apr 2021, 10:29
Forum: Technical Support
Topic: I lost all my custom brush! How do I get it back?
Replies: 5
Views: 191

Re: I lost all my custom brush! How do I get it back?

Hello, were your brushes saved in custom panels?
by Dean
12 Apr 2021, 09:44
Forum: Technical Support
Topic: "TV Paint License Error"
Replies: 1
Views: 86

Re: "TV Paint License Error"

Hello, you must have received an automatic email containing your personal License Depot link. From this link, you can activate your TVPaint license or deactivate it to use it on another computer. The process is explained in our documentation: https://www.tvpaint.com/doc/tvp11/index.php?id=lesson-dow...
by Dean
12 Apr 2021, 09:43
Forum: Technical Support
Topic: Any update for TVPaint? I need to update my shortkeys now.
Replies: 3
Views: 158

Re: Any update for TVPaint? I need to update my shortkeys now.

Hello, the latest v11.5.1 update for TVPaint fixes shortcut panel related issues, so you can add your brushes as shortcuts now.

Kind regards
by Dean
08 Apr 2021, 09:05
Forum: Technical Support
Topic: Any update for TVPaint? I need to update my shortkeys now.
Replies: 3
Views: 158

Re: Any update for TVPaint? I need to update my shortkeys now.

Hello, to which issue is your request related?

Kind regards
by Dean
07 Apr 2021, 10:06
Forum: Technical Support
Topic: Is there a way to automatically export layers separately?
Replies: 1
Views: 188

Re: Is there a way to automatically export layers separately?

Hello Jacky, exporting a CSV file + PNG sequences for the layers, with these settings, should allow you to keep all the redundant images in the project.
by Dean
06 Apr 2021, 14:42
Forum: Technical Support
Topic: How can I use TVP without the dongle.
Replies: 1
Views: 184

Re: How can I use TVP without the dongle.

Hi, contacted you via PM.
by Dean
06 Apr 2021, 11:57
Forum: Technical Support
Topic: Anybody have any issues updating their Mac to Big Sur 11.2.3?
Replies: 1
Views: 181

Re: Anybody have any issues updating their Mac to Big Sur 11.2.3?

Hello, Big Sur has compatibility issues with the dongle's driver. If you are using Big Sur, your licenses needs to be migrated to a new system, the migration is free but you have to contact us directly via the support form on our website.

Kind regards
by Dean
06 Apr 2021, 11:56
Forum: Technical Support
Topic: No Plugin Available
Replies: 6
Views: 939

Re: No Plugin Available

Maybe a config file from a previous version causes the issues, if it is still happening. Deleting the config from the Startup panel should solve the problem.
by Dean
01 Apr 2021, 10:04
Forum: Technical Support
Topic: The Best Router Tables for ones Work shop
Replies: 1
Views: 153

Re: My Dongle Not Working Need Help

Hello John, after you get the "no dongle" error message when launching TVPaint, does a message similar to this one appear in your Security and Privacy settings? Screen Shot 2018-08-08 at 10.27.26 AM.png You have to click on Allow to allow any software with a name containing "Safenet" or "SFNT", Safe...
by Dean
01 Apr 2021, 09:56
Forum: Technical Support
Topic: Selection tool issue
Replies: 8
Views: 428

Re: Selection tool issue

Hey these are very good ideas, I will discuss this with Xavier when we have some time (right now we must discuss how to adapt to the new COVID restrictions which were announced yesterday).
by Dean
30 Mar 2021, 16:43
Forum: Technical Support
Topic: Selection tool issue
Replies: 8
Views: 428

Re: Selection tool issue

Hello David, yes of course one situation that some users see as totally normal is a big workflow disturbance for other, etc! Most of my students are 1st year and a big part of them have primaly drawn on paper and started using Photoshop or some free drawing software in high school. Most of the time,...
by Dean
30 Mar 2021, 14:13
Forum: Technical Support
Topic: Selection tool issue
Replies: 8
Views: 428

Re: Selection tool issue

Hi, you're right the selection mode should be saved between sessions. I added this to the to-do list :) About the change of default selection mode, we set it to "Replace" because while giving trainings, I saw that the vast majority of the students came from Photoshop and were disturbed by the fact t...
by Dean
29 Mar 2021, 15:32
Forum: Packs, Plugins, Third Party
Topic: My BrushPack for everyone
Replies: 2
Views: 702

Re: My BrushPack for everyone

AWESOME COMPILATION! If we had the original authors' name in the title/comments for the scripts and curated brushes, this could become the unofficial community Creation Pack :P