Search found 47 matches

by JeremyN
02 May 2017, 09:06
Forum: Technical Support
Topic: Crash in 32bits version when duplicating CTG Layer
Replies: 3
Views: 9786

Re: Crash in 32bits version when duplicating CTG Layer

Hi,

Sorry, but I cannot reproduce the crash. If I duplicate a CTG layer and then assign a new source layer or a second one, it works fine.
Can you still reproduce it ?
Is it linked to a specific project ?
by JeremyN
11 Apr 2017, 13:02
Forum: Technical Support
Topic: Can't drag TVP interface to my Cintiq
Replies: 15
Views: 31320

Re: Can't drag TVP interface to my Cintiq

Hello, Your TVPaint window is too big to be displayed on your screen. It's maybe because we have done some change in config for the 11.0.6 release. To fix this, click with the left mouse button on one of the corner of the window and maintain it (like if you want to resize it) then, press the button ...
by JeremyN
03 Apr 2017, 11:33
Forum: Technical Support
Topic: Execute george command from Mac Terminal
Replies: 1
Views: 8899

Re: Execute george command from Mac Terminal

Yes, it's possible on Mac with TVPaint 11:

Code: Select all

open -a TVPaint\ Animation\ 11\ Pro --args "cmd=tv_warn hello"
by JeremyN
27 Feb 2017, 08:34
Forum: Technical Support
Topic: lag/latency still problem with tvp11 and sierra
Replies: 30
Views: 65152

Re: lag/latency still problem with tvp11 and sierra

Hi,

Strange, during one year, we had no problem on El Capitan... If you still have a 11.0.3 64bits installer, could you try it on El Capitan please ? If you don't have the installer, we can send you a link.
If the lag is still present, that means Apple updated something or Wacom with their drivers.
by JeremyN
24 Feb 2017, 08:40
Forum: Technical Support
Topic: [resolved]Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working
Replies: 5
Views: 15191

Re: Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working

Hi David,

After updating El Capitan, I can't reproduce the bug. So maybe, it's something on your side that causes it, sorry.
by JeremyN
23 Feb 2017, 17:05
Forum: Technical Support
Topic: [resolved]Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working
Replies: 5
Views: 15191

Re: Video Input in 32bits TVPaint 11.0.6 on Mac (El Capitan) not working

When opening the Video Input window in TVPaint 11.0.6 32bits , the DEVICE is set to NONE. So , I change this to MovieGrabber as usual . Then I should able to click on the SETTINGS button and from the Source tab select the video input device that I want to use (in this case Logitech webcam) . But wh...
by JeremyN
15 Feb 2017, 08:16
Forum: Technical Support
Topic: Big issue with 11.0.6 on MacOS
Replies: 7
Views: 17559

Re: [Fixed] Big issue with 11.0.6 on MacOS

No need to send us the file now Bruce,

It was just in case reset the config won't work.

Glad it works now.

Thanks !
by JeremyN
14 Feb 2017, 16:49
Forum: Technical Support
Topic: Big issue with 11.0.6 on MacOS
Replies: 7
Views: 17559

Re: Big issue with 11.0.6 on MacOS

No problem, Follow those screenshots to find the config folder screen_Library_2.png By writing "~/Library" in the textfield, it will open the library folder where you can find your config folder screen_Library.png Your config is inside "tvp animation 11 pro". On the screenshot, y...
by JeremyN
14 Feb 2017, 16:11
Forum: Technical Support
Topic: Big issue with 11.0.6 on MacOS
Replies: 7
Views: 17559

Re: Big issue with 11.0.6 on MacOS

Thanks for your answer Bruce. Unfortunaly, we haven't heard anyone else experiencing this but... we got an idea. In 11.0.6, we have made some change in the config files (they were read differently between 64bits and 32 bits version, we standardized them). Since you were in fullscreen mode, it's poss...
by JeremyN
14 Feb 2017, 15:44
Forum: Technical Support
Topic: Big issue with 11.0.6 on MacOS
Replies: 7
Views: 17559

Re: Big issue with 11.0.6 on MacOS

Hello Bruce,

When exactly TVPaint window schrunk ? When you click on the green button or when you drag the window ?
Last time you opened TVPaint, were you in fullscreen mode ?
by JeremyN
07 Dec 2016, 08:10
Forum: Technical Support
Topic: Damage File after shutdown
Replies: 3
Views: 11016

Re: Damage File after shutdown

Hello,

Please, read this first
http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;
by JeremyN
15 Nov 2016, 14:37
Forum: Technical Support
Topic: Mac OS Sierra
Replies: 16
Views: 44854

Re: Mac OS Sierra

After some tests, it appears that this bug happens on other software like TextEdit or Sketch, it is not specific to TVPaint. We will look if we can do something.
by JeremyN
20 Sep 2016, 14:49
Forum: Technical Support
Topic: TVP 11.0.3 crashing with El Capitan in FullScreen
Replies: 37
Views: 61062

Re: TVP 11.0.3 crashing with El Capitan

The fix for this bug will be available in the next update (v11.0.6).
https://forum.tvpaint.com/viewtopic.php ... 058#p98450
by JeremyN
19 May 2016, 09:28
Forum: Technical Support
Topic: guideline "line angle" bug in TVP standard version
Replies: 13
Views: 28512

Re: guideline "line angle" bug in TVP standard version

Elodie and I tried to reproduce it but without success, either on standard version or pro 32 bits version.
by JeremyN
06 Apr 2016, 15:23
Forum: Technical Support
Topic: brush cannot catch up with cursor in the 64bit version
Replies: 39
Views: 69318

Re: brush cannot catch up with cursor in the 64bit version

Please,
can you make the test once with the mouse and an other time with the stylus on both 64 and 32 bits ?