Search found 688 matches

by Dean
11 Dec 2023, 09:19
Forum: Technical Support
Topic: Is it possible to recover a corrupted file?
Replies: 45
Views: 301476

Re: Is it possible to recover a corrupted file?

Hello Simon, if such a behavior occurs on one Mac but not the other, I am wondering if a specific antivirus program or system settings is barring TVPaint from accessing/writing data normally on the hard drive.
by Dean
08 Dec 2023, 09:43
Forum: Technical Support
Topic: How to create a multi-line text?
Replies: 2
Views: 1935

Re: How to create a multi-line text?

Hello, in the FX menu, you can add a "simple" or multi-line text to your animation.
Indeed the Text tool is more of a "text brush", as you wrote.
by Dean
08 Dec 2023, 09:39
Forum: Technical Support
Topic: "cannot detect the dongle"
Replies: 1
Views: 1698

Re: "cannot detect the dongle"

Hello GeorgeM, please send a request via our contact form for questions regarding the USB dongle. I'm sure this is an usual issue which can be resolved pretty fast.
by Dean
07 Dec 2023, 13:09
Forum: Feature & Improvement requests
Topic: Allow us to change the pan hotkey
Replies: 13
Views: 16208

Re: Allow us to change the pan hotkey

Good news: in v12, the special Panning and Zoom shortcuts can now be bound to different keys and the user can choose whether they will activate by holding left or right click, along with the key press. In short, the shortcut panel will have 4 new options: - Panning held) via left click - Panning (he...
by Dean
07 Dec 2023, 09:11
Forum: Technical Support
Topic: Typo in JSON import script reconstructing POST/PRE loops
Replies: 5
Views: 3235

Re: Typo in JSON import script reconstructing POST/PRE loops

maara_p wrote: 06 Dec 2023, 17:48
Matthieu wrote: 06 Dec 2023, 09:12 We will update the current script and bundle it with the installer.
Great! Is there a place on TVP website/forum that I can follow to learn that a new update is out?
New updates releases are also posted on our social media :)
by Dean
06 Dec 2023, 08:48
Forum: Technical Support
Topic: TVPaint Animation 11.7.2 is available!
Replies: 49
Views: 24842

Re: TVPaint Animation 11.7.2 is available!

Hey there, is the newsletter announcement saying "This latest version ensures complete compatibility with newer Macs!" meaning that the dongles will also work on new macs? Hello, this bit is about native compatibility with M1/2/3 processors, TVPaint could already launch on these before bu...
by Dean
05 Dec 2023, 12:37
Forum: Technical Support
Topic: Profile editor of brushes resets on open
Replies: 8
Views: 3832

Re: Profile editor of brushes resets on open

Hello, does resetting your configuration help?
by Dean
05 Dec 2023, 09:51
Forum: Technical Support
Topic: TVPaint and Windows 11
Replies: 20
Views: 15282

Re: TVPaint and Windows 11

Hello, the Asus stylus might work differently from what we are used to, since the Wintab tinkering seems to help with every major tablet brand.
I guess using the stylus' driver to make the button "emulate" the right click could help?
by Dean
29 Nov 2023, 10:25
Forum: Technical Support
Topic: JSON script won't work in After Effect 2023
Replies: 2
Views: 2342

Re: JSON script won't work in After Effect 2023

Hello, just sent you a beta updated version of the script via PM for testing :)
by Dean
29 Nov 2023, 10:23
Forum: Technical Support
Topic: Log In Issue
Replies: 1
Views: 2019

Re: Log In Issue

Hello Tomos, the "Others" category of the contact form doesn't require you to log in https://tvpaint.odoo.com/en_US/contactus
I'm sure we will be able to find what is preventing you to reach your account
by Dean
22 Nov 2023, 14:23
Forum: Technical Support
Topic: Color Replacer doesn't work on TVPaint 11.7.1 Windows
Replies: 4
Views: 4951

Re: Color Replacer doesn't work on TVPaint 11.7.1 Windows

Hello, just tried on my end, apparently source color has to be picked from the canvas, while the new colors can be picked from anywhere.
Maybe this is intentional, I'd have to see with the devs.
by Dean
06 Nov 2023, 09:11
Forum: Technical Support
Topic: color group
Replies: 12
Views: 5101

Re: color group

Hello, our contact form is always available if you have an urgent request, however we have a limited of fluent Japanese speakers, so you would have to write in English. Your beta license is in the process of being created, including new beta testers takes time because of NDAs and other legal tasks o...
by Dean
03 Nov 2023, 08:29
Forum: Technical Support
Topic: color group
Replies: 12
Views: 5101

Re: color group

Hello, Antoine is still travelling at the moment so I will be answering on his behalf: if I remember correctly, the document was about image quality loss during transformations? I saw that you are in the process of being included in the TVPaint Beta Test, once you gain access to the next version's b...
by Dean
31 Oct 2023, 09:12
Forum: Technical Support
Topic: Please help dont have apk android
Replies: 4
Views: 10072

Re: Please help dont have apk android

Hello, which unzipping utility are you using? I just tried downloading and opening the archive from our website and the .apk file can be found inside.
by Dean
27 Oct 2023, 12:31
Forum: Technical Support
Topic: [Bug] FX: Motion Keyframer pivot issues after latest update.
Replies: 6
Views: 3237

Re: [Bug] FX: Motion Keyframer pivot issues after latest update.

Hello all, we saw this thread and are currently examining the issue :)