Welcome to TVPaint Community forums !

Hi all.
I normaly work on a home based computer.
In order to use tvpaint on location, if needed, I also installed TVP on my laptop. For the past few years it worked fine. You should not forget your dongle off course.
Now all of a sudden it doesn't work anymore. If I try to startup TVP a requestor asks for my dongle even when it is allready present in one of the USB ports. Whatever procedure I try, TVP shuts down after I press oké in the requester. I tried to find a solution here in the FAQ but no match.

Somebody else having the same issue? Please let me know what causing this problem.

Regards Henk beumers
ANIWHY.

First try to exclude physical reasons: have you tried different USB ports? Is the green light on?

Second: maybe a re-install of the sentinel driver helps. Unplug the dongle before you start this!

To add on what slowtiger said, is your laptop a Mac or a Windows ?

The laptop is on Windows 10. Upgrade from W 8.1
Did everything Slowtiger mentioned. Also reinstalled the sentinel driver. Don't know what I can do different.
The only thing I can think of is, I'm somehow using the wrong driver version. But than again I'm quite sure I downloaded the right one.
Thanks for your reply.
Henk beumers.
ANIWHY.

Hello Mr Beumers,
Could you try using this version of Sentinel instead and see if this changes anything? https://sentineltechsupport.gemalto.com ... -released/

Please keep us informed