MacOS - Instant crash when saving / auto-saving Topic is solved

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ChristopherC
Posts: 56
Joined: 20 Feb 2018, 00:31

MacOS - Instant crash when saving / auto-saving

Post by ChristopherC »

Hello, Recently Updated to the new 1.7 TVPaint and found that without fail the software crashes instantly when a save occurs, happening while the software is idle also. Tried re-starting, re-installing, saving a new blank project, checking the activity monitor (nothing out of the ordinary compared to the previous version).

Running on MacOS Monterey 12.5.1, Mac Studio (2022), TVPaint 1.7 Dongle-Less Version.

Besides the crashing every time a save happens, it looks like a really good update with some nice quality of life improvements, i'm a big fan of the instance handle changes, seeing empty layers in the timeline and undo working with opacity. still hoping the brush lag / jagged lines in 4k issues get resolved eventually!
Xavier
Posts: 1852
Joined: 01 Oct 2019, 11:08

Re: MacOS - Instant crash when saving / auto-saving

Post by Xavier »

ChristopherC wrote: 23 Sep 2022, 03:57 Hello, Recently Updated to the new 1.7 TVPaint and found that without fail the software crashes instantly when a save occurs, happening while the software is idle also. Tried re-starting, re-installing, saving a new blank project, checking the activity monitor (nothing out of the ordinary compared to the previous version).

Running on MacOS Monterey 12.5.1, Mac Studio (2022), TVPaint 1.7 Dongle-Less Version.

Besides the crashing every time a save happens, it looks like a really good update with some nice quality of life improvements, i'm a big fan of the instance handle changes, seeing empty layers in the timeline and undo working with opacity. still hoping the brush lag / jagged lines in 4k issues get resolved eventually!
Hi, have you tried with blank settings ? go to your Library folder, backup every folder which starts with tvp, then remove them and please retry. Thanks :?
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Matthieu
Site Admin
Posts: 152
Joined: 11 Jan 2021, 13:10

Re: MacOS - Instant crash when saving / auto-saving

Post by Matthieu »

Hi Christopher,

Would it be possible for you to try saving a new project with a fresh configuration? Please do the following to reset TVPaint's configuration:
  1. Click on the “Finder” icon
  2. On the top bar, there’s a menu called “Go”. Click on it while holding your “option” (alt) key: you should then see a “Library” folder in the list. Click on it.
  3. Search for a folder called “tvp animation 11 [pro]”
  4. Then, search for a subfolder called "default". Copy and paste the "config.ini" file present in this "default" folder in another location. Then, delete the remaining "config.ini" file in the "default" folder.
  5. Restart TVPaint
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Matthieu
Site Admin
Posts: 152
Joined: 11 Jan 2021, 13:10

Re: MacOS - Instant crash when saving / auto-saving

Post by Matthieu »

Xavier had the same idea but was a little faster than me ;-)
ChristopherC
Posts: 56
Joined: 20 Feb 2018, 00:31

Re: MacOS - Instant crash when saving / auto-saving

Post by ChristopherC »

Yes that seems to have stopped the save crashes! thank you both 🙏
Chrgebe
Posts: 1
Joined: 04 Feb 2020, 11:49

Re: MacOS - Instant crash when saving / auto-saving

Post by Chrgebe »

Worked for me as well. I am using a M1 Pro with Monterey OS 12.6. I had the same problem with TVPaint crashing on saves and undo's. Thank you :)
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