Dongle not recognized

[Sierra Rose]

I'm attaching a screenshot of the message I get when trying to get into TVPaint on my new computer (finally back from the shop.) I haven't had this problem in the 2 times I have installed TVPaint Pro so I am stumped?????? The dongle is firmly in the USB Port, in fact we tried 3 different ones. Can anyone help steer me around this? Thanks....

[Manuel]

Please verify that the Sentinel drivers are installed.
(Maybe a checkbox must be set during install process, I can't remember exactliy ?.)

Check also the port itself, if you have an USB memory stick, plug it in this port and look if you can acess your data.

[Patrice]

If you have not check the Sentinel box during installation you will find the Sentinel setup:
- On the CD if you have one,
- on this thread of the forum: http://www.tvpaint.com/forum/viewtopic.php?f=10&t=261, if you have no CD.

[Sierra Rose]

That was it. Thanks so much, both of you.