Your versatile software... ...for 2D animation

 
Due to the current Coronavirus situation, all delivery times are delayed. Thanks for your comprehension.

Shipment

How long does it usually take for packages to arrive by mail ?

● Europe: 1-3 days, depending on the distance between France and your country.
● USA and Canada: 3-4 days
● South America: ~5 days
● Africa: ~5 days
● Asia: ~5 days (except Japan : just 3 days)
● Oceania: ~5 days
● France : 1-2 days

NB: We cannot ship to PO boxes because FedEx requires a signature upon delivery. The address must be written with the latin alphabet. Customers living in a country that uses another alphabet (Russian, Chinese, Japanese, Arabian...) will have to translate their address to latin letters.

TVPaint Développement cannot be held responsible for delays, clearances (out of European Union) and other vagaries of mail shipments.
However, if your package hasn't arrived by the aforementioned times, contact us and we will attempt to determine where your package is and when it will arive..


Are there countries where you can't ship a package ?

Wherever FedEx ships, we can ship.


What's about custom taxes ?

●For EU countries: if you don't have a VAT number (generally given to companies), you will have to pay the French VAT, which is +20%
●For countries outside of the European Union : you will have to pay the customs and duties fees from your own country. Those additional fees must be covered by the user.

FAQ's themes